LOCAL CS JOBS & INTERNSHIPS

Alluvia is a revolutionary integration platform helping medium sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.

We are currently seeking a Software Support Specialist to join our growing team! You will work on helping our customers with their support requests while using our integration platform.

Responsibilities:

• Respond to customer change requests
• Resolve issues for clients via phone, email, and chat.
• Assist customers on the use of our software application.
• Track customer issues and resolutions in help desk system.
• Coordinate with other members on issue escalation, including; support, implementation and development teams.

Qualifications:

• 3+ years experience in software or other related field.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.
• Great communication skills, both written and verbal.
• Strong SQL query writing a must.
• Familiar with ERP/CRM/eCommerce applications preferred