What is a Systems Analyst – Technical Support?
This role is within the Information Technology Technical Support group which supports the Company’s Information Technology infrastructure and maintains a high availability operation.
What does a Systems Analyst – Technical Support do?
- Supports the Corporate IT Infrastructure, including database administration, application systems support, network design and administration, server systems management and general cyber security design and administration
- Performs system performance analysis, troubleshooting and software installations
- Applies corrective changes, assists in network planning and the development of recommendations
- Database design, security and administration
What does it take to be a Systems Analyst – Technical Support?
Required:
- An Associate’s degree in Computer Science or Computer Information Systems and at least three years of experience in an IT Technical Support related field
- Must have a proven record of accomplishment in application and infrastructure support. This is not an application programming or helpdesk position.
- Ability to work with internal customers and outside vendors to resolve application, server and database issues using software support tools
- Must be able to implement specialized computer based projects while working alone or as a member of a team
- Well-developed written/verbal communication skills and planning and organizational skills
- Must be able to work with minimal supervision, work well under pressure, and adapt to a variety of assignments
- Must be able to work off-hours and weekends when required and be available 24/7 for scheduled callout support
- Valid driver’s license
Preferred:
- A Bachelor’s degree in Computer Science or Computer Information Systems and at least three years of experience in an IT Technical Support related field
- Working knowledge of Microsoft Windows Server, Linux, Active Directory, Group Policy, Scripting and Virtualization
- Hands-on experience as a DBA in an enterprise environment
- One or more recognized technical certifications
- Experience in cost control, cost reductions, and return on investment justifications
APPLY: Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position.
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